Links are set to expire after 24 hours and we request that you download your product or generate your chart at the time of purchase. We allow 24 hours for the link to expire because we appreciate that some people may purchase on a mobile and want to download the product at home or on another device.
We do not replace expired links, and we would confirm that our software registers downloads. Sometimes we receive emails from people stating that the link expired when they have already used it. Please see ‘I can’t find the product on my computer’.
The link expired